Shipping Policy

At Scents Journey, we are committed to delivering your favorite fragrances quickly, safely, and in perfect condition. This Shipping Policy outlines our delivery process, timelines, and important details for orders placed through scentsjourney.pk.

Shipping Coverage

We currently offer nationwide shipping across Pakistan.

Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

Estimated Delivery Time

  • Standard delivery time is 3–5 business days after dispatch.

  • Delivery timelines may vary depending on your city, remote location, weather conditions, or courier service operations.

Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout.

  • Any free delivery offers will be mentioned on the product page or during checkout.

Order Tracking

  • Once your order is shipped, you will receive a confirmation message/email with tracking details.

  • You can track your parcel through the courier’s tracking system until it reaches your doorstep.

Delays & Unforeseen Circumstances

While we strive to deliver within the promised timeframe, delays may occur due to remote locations, weather conditions, or courier service disruptions. In such cases, our team will keep you informed.

Incorrect Address or Failed Delivery

Please ensure your address and contact details are correct at checkout. Scents Journey will not be responsible for delays or non-delivery caused by incorrect information provided by the customer.

Need Help?

If you have any questions regarding shipping or your order status, feel free to contact us:

📧 Email: scentsjourneypk@gmail.com
📱 WhatsApp: +92 310 2230666

Our support team will be happy to assist you 🤍